This policy applies only to purchases made through the suicidology.org website.

Refund Request Period

Refunds must be requested within seven days of the purchase date. Any refund requests received after this period will not be eligible for consideration.

Administrative Fee

All refund requests are subject to an administrative fee equal to 10% of the original full invoice for all products purchased in the respective transaction. This fee will be deducted from the refund amount and covers administrative costs associated with processing the refund.

Eligibility for Refunds

Refunds will only be granted under the following circumstances:

• Illness: The registrant is unable to attend the event due to a documented illness that prevents participation.
• Death: In the event of the registrant’s death, a refund will be issued to the next of kin or an authorized representative.
• Legal Restrictions: The registrant is legally restricted from attending the event for which tickets were purchased through suicidology.org, including restrictions such as travel bans.

The American Association of Suicidology reserves the right to request appropriate documentation to verify the circumstances leading to the refund request. This may include medical certificates, death certificates, or legal documentation, depending on the situation. The American Association of Suicidology may, in its sole and absolute discretion, approve refunds for circumstances other than those described in this section but is under no obligation to do so.

Refund Process

To request a refund, the registrant or their authorized representative must contact finance@suicidology.org within the designated refund request period. The refund request must include:

• Registrant’s name
• Contact information
• Proof of purchase
• A detailed explanation of the circumstances necessitating the refund

Refund Method

Approved refunds will be processed within a reasonable timeframe using the original payment method, unless otherwise specified by the registrant or their authorized representative.

Non-Refundable Items

Certain items or services may be non‑refundable, including:

• Digital downloads
• Access to online resources
• Any items explicitly specified as non-refundable during the purchase process

Services purchased through means other than the suicidology.org website are provided with no refunds of any kind.